BBS - Authorised magimix© spares supplier, kitchen appliances & attachments.

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Terms and Conditions

Terms & Conditions

All goods remain the property of BBS Ltd until paid for in full.

Stock availability

BBS Ltd dispatches orders with all goods in stock immediately, if ordered before 2pm. (working days Monday to Friday only). 

We despatch by your requested delivery method

Royal Mail Tracked 24  (This means it will be despatched by "Tracked 24", not delivered in 24hrs) ...or DPD Local for larger items. 

Royal Mail Tracked 48  (This means it will be despatched by "Tracked 48", not delivered in 48hrs)

BBS Ltd dispatches orders to addresses submitted by our customers. Please ensure that the address is correct and that you choose the correct delivery zone option at check-out. 

Temporarily Out of Stock. This means the item has been ordered from suppliers, but is currently not in stock, but it is available for ordering. An e-mail will be sent to you with the expected delivery date as soon as that information is available from our suppliers. 

Payments

If you have ordered using a card BBS Ltd do not take any money until the goods are despatched, you are welcome to cancel orders as long as goods have not been despatched. (if payment is by Paypal these payments are held by Paypal) 

BBS Ltd takes payments via Opayo. No card details are kept by BBS Ltd. Any enquiries about these payments please call us.  There are helpful notes regarding payments available by visiting Opayo at online-shopper-support.

Returns and Refunds

BBS Ltd only sells genuine manufacturers’ products and parts. We do not sell “compatible” items. We hope that you will be pleased with your purchase.

If you wish to return the item we will normally exchange or refund provided it is in a re-saleable condition. Goods that are just unwanted or incorrectly ordered must be returned, in the original box at the customer’s expense. We will normally refund the full price of the returned item, if it is saleable. But can also incur a re-stocking / re-boxing charge. 

For Food hygiene reasons we are unable to offer a refund on "used" items unless they are faulty.

Please e-mail, phone or write to us quoting the invoice number and reason for return within seven days of receipt of goods.

If we are requested to uplift an unwanted but otherwise saleable item, or an item deemed faulty by the purchaser, which on examination is not, we may make a collection charge, depending on location, which is deductible from any refund. We will advise the appropriate method for return.

We will normally process your refund within 10 working days of our receiving the return. Refunds are made using the same form of payment as used to make the original transaction.

Returns can only be refunded or exchanged if we know "who" has returned the item... Please include a copy of the original invoice, contact details and reason for return inside the parcel.

Send to - BBS Ltd, Unit B, Grovebell Industrial Estate, Wrecclesham Road, Farnham, Surrey, GU10 4PL.

These terms do not affect your statutory rights as detailed in Distance Selling Regulations.

Please Contact us

Any breakages and discrepancies must be notified to us within twenty four hours of receipt - otherwise we regret no claim can be considered. Telephone  01252 727755 or email retail@magimix-spares.co.uk

Email addresses

BBS Ltd does not sell your email addresses or details to any other company. If chosen we will send customers special offer emails, if you do not want these emails, Please choose at payment.  

Magimix Spares Guarantees

  • Only if have bought Magimix spares from BBS Ltd, as the authorised supplier these will be covered by the Magimix Guarantee.
  • If you are would like to check if your item is still under guarantee please call us on 01252 727755 or email here.
  • Some parts are required to be fitted by a qualified electrician, failure to do so could invalidate the guarantee.
  • Magimix products are very robust but, because environments and use can differ greatly, the guarantee does not extend to non-domestic use eg restaurants, schools, cafes etc. These are specifically excluded from the guarantee.
  • Some Manufacturers Guarantees are dealt with by the manufacturer, these can be changed without prior notification.
  • None of the above will affect your statutory rights.

 

BBS Ltd Business Privacy Policy

At BBS Ltd, we are committed to maintaining the trust and confidence of visitors to our website. Please be assured that BBS Ltd is not in the business of selling, renting or trading e-mail lists with other businesses for marketing purposes. It just does not happen.

Data we record from clients:

Names and titles. Contact information: invoice, delivery & e-mail addresses, phone numbers.

How we use this information:

To fulfil deliveries & deal with queries, including in-guarantee claims. To update customers with issues relating to their purchases.

Security:

All our in-house terminals are protected by user specific passwords. 

BBS Ltd does not have access to customer credit/debit card details either during on-line transactions or afterwards. When customers pay using cards, the process is conducted electronically in an off-site secure server. BBS Ltd systems are PCI compliant and are tested and certificated as such.

Recycling of Electrical and Electronic Equipment

The WEEE directive is a European law that came into force in the UK 10 years ago.

It aims to reduce the amount of WEEE (Waste Electrical and Electronic Equipment) going into landfill. Distributors are responsible for the disposal of old electrical goods in an environmentally friendly way.

Magimix is registered with Repic Ltd who operate the UK's largest WEEE compliance operation.

Electrical and electronic equipment should display the symbol below on the packaging or product. Do not dispose of the product in the general waste stream. Either send the product to be repaired and reused or recycle it at your nearest recycling centre.

To find your nearest re-cycling site contact your local council.

We have met the requirements placed on us by offering all customers buying new electrical equipment from us, a free take–back of their old appliance on a like-for-like basis.

Links to other websites.

 Our website contains links to other websites which may be of interest. However, once a customer has used a link to leave our site, we cannot be responsible for protection of privacy of any information the customer may have provided to that site.  

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BBS Ltd, Unit B, Grovebell Industrial Estate, Wrecclesham Road, Farnham, Surrey, GU10 4PL. Company No. 2747961 | Vat Registration Number 591 8084 13
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